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NavePoint Customer Service

The NavePoint team strives to provide you not only quality products at great prices,
but also a high-quality shopping experience.

CLICK TO CALL: (888) 505-1363


See below for important aspects of our customer service. If you have additional questions please consult our FAQs or feel free to Contact Us.

Customer Service personnel are available to take your calls 9am-5pm CST, Monday through Friday at (888) 505-1363. We will do our best to respond to your email inquiry within one business day.

NavePoint is American-owned and operated, and all your questions will be answered locally by our team at our Illinois office.

Shipping | Payments | Customer Satisfaction | Returns & Exchanges
Viewing Orders | Updating Account Information | Email Subscribe/Unsubscribe


  • At all purchases include FREE Standard Shipping!
  • Items ordered by 2pm CST Monday - Friday will ship that same day.
  • All other items ship within 1 business day.
  • We will email you a tracking number when your order ships.
  • Items ship via USPS, UPS Ground, Freight, or FedEx at NavePoint's discretion. Delivery times range from one to seven days, depending upon the distance to the destination.
  • Deliveries to Alaska, Hawaii, Puerto Rico or other non-continental US territories may take longer and will incur a shipping surcharge.
  • At this time NavePoint does not ship outside of the U.S.
  • Local pickups are not available.


  • NavePoint accepts payments via PayPal, Amazon Payments, Visa, MasterCard, Discover, and American Express.
  • We do not accept money orders, cashier's checks, personal checks or cash.
  • NavePoint collects sales tax when it is required by law. If your order is subject to sales tax, the amount of the sales tax will be indicated at checkout.

Customer Satisfaction

Your satisfaction is important, and we appreciate your business. Our goal is to provide a 5-star experience with our detailed descriptions, clear communications, fast shipping times and low shipping charges. Please Contact Us with any concerns or comments.

Returns & Exchanges

NavePoint is dedicated to addressing your concerns quickly and efficiently. Please visit our Returns & Exchanges page for all the details on our Return Policy and to initiate a return or exchange.

Viewing Orders

Please login to your account to view current and past order details.

Updating Account Information

Please login to your account to update your account details.

Email Subscribe/Unsubscribe

You can subscribe to emails by clicking here. You will not be mailed more than twice a month, and receive updates on new sales and product launches. If you currently are subscribed you may unsubscribe by clicking here.

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