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Frequently Asked Questions
Q: How quickly will you ship my order?
A: All products on are in-stock and ready to ship. Items ordered by 2pm CST Monday through Friday will ship that same day. All other items ship within 1 business day of the order date. Click here to learn more about Shipping.
Q: Do you offer free shipping?
A: YES! At, all purchases include FREE Standard Shipping! Click here to read more about Shipping.
Q: Can I pick up my order from your warehouse?
A: No, unfortunately we do not offer local pickups at this time.
Q: What types of payment do you accept?
A: NavePoint accepts payments via PayPal, Amazon Payments, Visa, MasterCard, Discover, and American Express. We do not accept money orders, cashier's checks, personal checks or cash. Click here to ready our payment policies.
Q: Do you charge sales tax?
A: NavePoint collects sales tax when it is required by law. If your order is subject to sales tax, the amount of the sales tax will be indicated at checkout.
Q: Can I return an order I’ve received?
A: In many cases yes. Please read all about our Return and Exchange policy here.
Q: How can I be kept up-to-date on special sales and new product offerings?
A: Sign-up for email and text communications from NavePoint by creating an account at or by entering your email address and mobile phone number in the ‘Newsletter’ box located throughout the website. We occasionally send emails and text messages to interested consumers with special offers and information on new product launches. You can also follow us on Facebook, and Twitter.
Q: How can I view orders I have placed?
A: Login to your account at to view all current and past order history. You can always contact us with further questions.
Q: Do you sell through any other online channels or marketplaces?
A: Yes. You can view our other online stores by visiting these links. Shipping policies and costs may differ by marketplace. Only include everyday free shipping on all NavePoint-branded products sold.
Q: Where are you located?
A: NavePoint is headquartered in Libertyville, Illinois, a suburb of Chicago.
Q: How can I contact NavePoint about an order?
A: Please contact us by using this form here, give us a call at (888) 505-1363 or email us at Customer Service personnel are available from 9:00 am to 5:00 pm CST, Monday through Friday.
Q: How long has NavePoint been in business?
A: NavePoint has been operating since 2008.
Q: Are you a U.S. operated business or do you outsource to other countries?
A: NavePoint is proud to be a U.S.-owned and operated business. All customer service questions are answered locally by personnel in our Illinois office. Our knowledgeable sales staff have years of experience, and immediate access to the products we sell to help you find the right product for your application.